Who is responsible for your data
This Privacy Policy explains how SmaLocks (“we”, “us”) handles personal information connected to the website at smalocks.it.com. SmaLocks is the party that decides why and how that information is processed.
Our postal address is 226 Allynd Blvd, Chardon, Ohio, 44024. For any privacy matter you can write to [email protected].
Personal information we collect
We keep collection to a minimum. The website has no account system, no sign-up and no online form. Personal information reaches us in only two ways:
- Information you send by email. If you email us, we receive your email address, your name if you include it, the contents of your message and any attachments you choose to send, such as a photo of your door.
- Technical information from your device. Like almost every website, our hosting server receives basic connection details when a page is requested. These can include your IP address, browser type, device type, the page requested, the referring page and the date and time of the visit.
We do not ask for, and ask you not to send, sensitive information such as financial details, government identification numbers or health information.
How we use personal information
- To read and reply to your emails and follow up on the questions you raise about smart door locks.
- To keep the website running, fix errors, and understand if a page is failing to load.
- To detect and prevent misuse, such as spam, automated abuse or attempts to break into the server.
- To meet legal obligations, for example if a lawful authority requires information from us.
We do not use your information for automated decision-making, and we do not build marketing profiles about visitors.
Why we are allowed to process it
Depending on where you live, privacy law may require a reason for each use of your data. We rely on:
- Your request – when you write to us, we process your message so we can answer it.
- Legitimate interests – keeping the site secure and working properly, in a way that does not override your rights.
- Legal obligations – when a law requires us to keep or disclose certain information.
How long we keep it
We keep email correspondence only for as long as needed to deal with your question and any reasonable follow-up, and then delete it unless we must keep it for legal reasons. Server log records are kept for a limited period for security and troubleshooting and are then removed or overwritten.
How we protect it
We use reasonable technical and organisational measures to protect personal information, including encrypted connections to the website and restricted access to our email inbox. No method of transmission over the internet is completely secure, so please avoid sending anything by email that you would not want to be exposed.
Your privacy rights
Subject to the law that applies to you, you may ask us to:
- confirm whether we hold personal information about you and give you a copy;
- correct information that is inaccurate or incomplete;
- delete information we no longer need or have no lawful reason to keep;
- restrict or object to certain uses of your information.
To make a request, email [email protected]. We may need to confirm your identity before acting. You also have the right to complain to your local data protection authority.
Children's privacy
This website is aimed at adults choosing home and building hardware. It is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe a child has sent us personal information, contact us and we will delete it.
Where data is processed
SmaLocks is based in the United States. If you contact us from another country, your information will be transferred to and handled in the United States or wherever our service providers operate, where privacy laws may differ from those in your country.
Updates to this policy
We may revise this Privacy Policy when our practices or the law change. The “Last updated” date at the top of this page shows when it was last changed. Significant changes will be highlighted on this page.